Privacy Policy
Last updated September 26, 2026
KeyUp Dispatch is a game. This page explains what information we keep when you play, why, and what you can do about it. If you have a question, email support@keyupdispatch.com.
What we keep
- Your email and password. Used to sign you in and to send account emails, like confirming your address or resetting your password. Your password is stored scrambled; we can't read it.
- Your username. Other players can see it.
- Your game. Your stations, units, staff, calls, cash, level and group. This is what makes the game work, so it's saved to your account.
- Pictures you upload. If you add your own vehicle pictures, station icons or a group logo, we store those files. Other players may see them.
- Purchases. If you buy something in the iPhone app, Apple handles the payment. We only get a record that the purchase happened so we can add it to your account. We never see your card details.
What we don't do
- We don't sell your information.
- We don't show ads.
- We don't use tracking or analytics tools to follow you around.
- We don't ask for your location. The map shows real places, but it doesn't know where you are.
Other services the game uses
A few outside services help run the game. They only get what they need to do their job:
- Supabase stores your account and game data (servers in the United States).
- Cloudflare hosts the website.
- Expo and Apple deliver the iPhone and iPad app.
- OpenFreeMap provides the map pictures.
- Photon (by Komoot) looks up addresses when you type one into the search box. It gets the text you search for.
- OpenStreetMap services (Overpass and OSRM) help place calls and plan routes. Our server asks them about map areas near your stations, not about you.
Deleting your account
You can delete your account any time from the game: open Menu → Delete account. This removes your account, your game and your uploaded pictures for good. It can't be undone. If you can't get into the game, email us and we'll delete it for you.
If you have a Premium subscription through Apple, deleting your account doesn't cancel it. Cancel it on your iPhone in Settings → your name → Subscriptions.
Kids
KeyUp Dispatch isn't meant for children under 13, and we don't knowingly keep information about them.
Changes
If we change this policy, we'll update this page and the date at the top.